Team Profile Page

Project Name: Build Digital Literacy in Business

‍Public Contact Details

Name: Deborah Scheele
Role in the project: Project Manager
Phone: 0262578588

Other team members:

Name: Mitchell Platt

Role in the project: E-Learning specialist


Phone: 02 62578588

Project Profile:

Who are the learners and how will they benefit from this project?
The learners are business owners and managers undertaking Wisdom’s Diploma of Management (BSB51107) program.
Managers with digital literacy will have a positive effect on productivity and profitability and this will benefit individual learners, employers, industry stakeholders and ultimately, the community.

Where are your learners located?
In the Canberra region.
How will training be delivered?
Wisdom will deliver the Diploma of Management via a combination of in class facilitation and discrete learning objects which can be delivered via our learning management system.
Training will be delivered by Wisdom consultants who hold appropriate training qualifications together with high level business qualifications and experience.

Describe the importance of this project for your target learners and explain how it will meet the strategic objective of the E-learning for Participation and Skills funding to utilise innovative e-learning practices and / or high speed broadband-enabled technologies to deliver e-learning projects and strategies which improve individuals’ access to gain pre-vocational skills, skills in priority employment areas, or to pursue educational pathways to gain higher qualifications?
Improved digital literacy skills will enable participants to take advantage of business opportunities offered by the NBN. The project will build participants digital literacy skills by incorporating accessible blended learning tools and strategies (using high speed broadband) into the learning and assessment of this program. Participants will be encouraged to use the tools and strategies they experience in the program to facilitate new ways of learning in their businesses.
This project is important because it improves skills in priority employment areas by building business owners and managers’ skills in management and digital literacy. These skills enhance productivity and contribute to growth and efficiency by allowing managers to implement business strategies that will enable them to take advantage of opportunities offered by high speed broadband.

What are the intended outcomes from your project, and how you will measure them?
Learner outcomes could include:
  • 10- 12 learners complete Wisdom’s Diploma of Management
  • 10-12 learners build their digital literacy skills
  • 10-12 learners exposed to e-learning tools and strategies they can use in their business.

Stakeholder outcomes could include:
  • increased productivity and sustainability in ACT businesses through improved digital literacy of business owners and managers
  • enhanced management skills to meet emerging ACT workforce requirements
  • individual business growth through retention of satisfied clients and stakeholders
  • improved retention of existing workers by increasing on the job training options
  • minimise training costs
  • increased capacity of workers to take on new roles and tasks

Wisdom will work closely with pilot businesses and stakeholders to agree on appropriate measures for program outcomes,
measurement and evaluation.

Evaluation/review measures could focus on:
  • review/evaluation of the e-learning and assessment processes used in the program
  • immediate and short term impacts of the program on Canberra businesses
  • successful promotional strategies
  • reporting requirements met and information shared
  • Project outcomes met using identified resources.

What are the needs of the target learner group/s and relevant stakeholders (employers, community, training organisations etc)?
Small business owners and managers need to structure their learning around workplace roles and commitments, and existing high level skills and knowledge.
The program will be tailored to these needs by offering less face to face training, a flexible Recognition of Prior Learning (RPL) process and using e-learning and assessment strategies that take into account the specific knowledge and skill needs of these learners.
Relevant stakeholders include employers, industry associations and enterprises. These groups have identified a need for the management and digital literacy skills offered by this program.

Describe the learning approach, program and technologies to be used... (Include details about where the training and trials will take place, the number of learners and the qualification, units(s) or skills sets to be delivered.)
Wisdom will redesign our current Diploma of Management (BSB51107) and refine a delivery model that will apply accelerated learning techniques specifically designed to meet the needs of business owners and managers. Some of the features of this approach include:
  • blended learning with less class time
  • practical workplace based assessment and activities
  • e-learning tools and strategies
  • a flexible, yet rigorous, Recognition of Prior Learning (RPL) process, and
  • the facilitation of a supportive environment encouraging learning from each other.

An expert facilitator will work with the learners throughout the Diploma of Management program to lead and support the group and coordinate the learning program. Additional one-on-one coaching and catch up sessions can be arranged.
Participants will undertake a range of practical management tasks and activities relevant to modern organisations. These tasks and activities will form the majority of the assessment requirements for the program.
We anticipate using a range of technologies to develop e-learning objects which could be outputted to:
  • Flash
  • HTML5
  • Mobile applications, and
  • SCORM 1.2 packages.

Please list 5 key words (metadata) that people can use to find your project:
Digital literacy, Business, Diploma, Management, informal learning

Monthly Project Updates

This month marked the start of our Project and we:
  • were delighted that our project application was successful
  • participated in the project induction workshop in Sydney, and
  • refined our Project Implementation Plan.

This month was busy as we commenced the conceptual, instructional and technical design for our program:
  • We explored various delivery strategies suitable to our cohort and started to develop a delivery model that builds on existing skills, includes ‘personalised' learning and provides opportunity to incorporate new technology into business as usual.
  • During the instructional design we identified units of competency which reflected the innovative focus of the program better than the ones proposed in our application and substituted these units.
  • We researched some of the technologies that we may use in this program and looked at ways of incorporating them into both the delivery and assessment of the program.
We continued to refine our delivery strategy and developed the following learning model which we are looking forward to using.

We also commenced converting resources and are having a great time developing online assessment strategies.

The learning model places the learner in the centre and is driven by:

  • Learner driven learning.
  • Recognising prior learning (both formal and informal).
  • Increasing learner efficacy in using web based technologies
  • Taking a flexible and holistic approach to assessment by developing practical workplace based assessments.

This month we refined and we liaised with our stakeholders and started marketing our program; as part of this we:

  • held information sessions for interested stakeholders/learners/colleagues and created support material for the program
  • undertook marketing activities for the program
  • trailed and tested some of the technologies for use during the program
  • continued to convert resources for online delivery

This month we continued to refine our content and trial tools to use in the program. We also
  • identified, met and developed personal learning plans for all the learners participating in this pilot.
  • conducted recognition of prior learning interviews with our learners
  • continued with the development of e learning objects for part of the underpinning knowledge requirements of the qualification
  • created a digital toolbox to support our participants in their learning journey
  • Created a moodle site for the program


Our pilot started this month and we are pleased with the early stages of this program. This month we:

  • collected the baseline data from our learners
  • presented a training session to our colleagues
  • continued with the development of e learning objects for part of the underpinning knowledge requirements of the qualification
  • continued to apply our learning model as above and our learners started to build their digital literacy skills
  • attended a digital literacy session at the Gungahlin Digital Hub where the National Broadband Network (NBN) has officially been switched on